How to ask for a price adjustment

A short checklist built from what the stores' own pages ask for. Last verified October 17, 2026.

1. Have proof of your purchase

• Target requires the original receipt (paper or digital) or packing slip for price adjustments up to 14 days after purchase. Target policy.
• Kohl's requires the original, dated sales receipt. Kohl's policy.
• Home Depot asks for your order number, receipt or other proof of purchase. Home Depot policy.

2. Bring proof of the lower price the way the store wants it

• Target says screenshots or pictures cannot be accepted; a team member verifies the price on Target.com or the digital ad.
• DICK'S says a screenshot will not qualify for online requests; provide a live link. DICK'S policy.
• Home Depot's page lists a screenshot or link as evidence of the price drop.

3. Use the channel the store names

• Kohl's: store purchases in store; online purchases through customer service.
• Macy's: chat or phone for online orders; furniture and mattresses use a separate line.
• Staples: the price guarantee is for in-store purchases at a store's customer service desk.

4. Ask early

Windows are short (7 to 30 days among the stores we list) and some count from the day you receive the item. If a store's wording is unclear about whether the purchase day counts, ask a day early. Use the deadline calculator to get a reminder file for your calendar.

Sample wording (ours, edit freely)

Hi, I bought [item] on [date], order/receipt [number], for $[paid]. It's now $[new price] at [store site or location]. Under your published price adjustment policy, could you refund the difference to my original payment method? Here's the link and my receipt.

Policies change and the store decides every request. If it says no, you can ask what its policy offers instead (see if there is no policy). We are not a law firm and this is not legal advice.